Customer Service Training

Our Customer Service training solutions are designed to provide both new and experienced customer facing staff with the skills needed to increase performance and be successful. All solutions are focused on customer service areas that will have an immediate and lasting impact on your organisation.

A wide range of Customer Service Training Options

We offer a wide spectrum of Customer Service training solutions including Modern Apprenticeships, scheduled Open Classroom Training Courses, Tailored Closed Classroom Training Courses and fully bespoke Training Development Programmes.

Our range of solutions gives you plenty of choice and options to improve Customer Service performance or solve any customer related issues you may be experiencing.

Our classroom training courses are ideal for short, sharp interventions on specific Customer Service areas – such as dealing with difficult customers or essentials of customer service. While Modern Apprenticeships are longer-term solutions typically taking between 12 & 18 months to complete and place an emphasis on proving competence. We can also design tailored Customer Service solutions such as the programme we designed for Cardiff and Newport Volkswagen focused on creating the correct impression at their new premises.

We will work incredibly hard to gain a deep understanding and insight into your organisation before we make any Customer Service training recommendations.

Cost Effective Training Solutions

We are fully aware that time and money are your most important considerations when investing in Customer Service training.

All our solutions are designed to be as time sensitive and cost effective as possible – from fully funded Customer Service Modern Apprenticeships to one day Customer Service training course for £950 for up to 12 people (we also run most of our Customer Service training courses as scheduled open courses for £95 per person).

Closing the gap between Customer Service performance and potential

The Customer Service training solution we recommend will make a significant impact to the bottom line of your organisation and add quantifiable value to your business. Desired results are always discussed at an early stage and where possible built into the training solution objectives.

All of our Customer Service training solutions are born out of in-depth research into organisations, in particular their critical success factors, strategic direction and barriers to growth. They are a diverse mixture of strategic partnerships, organic in-house developments and funded government programmes.

Each of our courses can be delivered either at our headquarters in Cardiff or at your own premises. Click here to contact us or click a link on the right from more information.