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September 2007  
t2 update
> this months news
> Time Management Tips
> Business Growth Tips
> Featured Course
> Eye Witness Account
> Introducing...The Coach
> On a Personal Level
> t2 blog
> Golf Competition
this months news
 
Vansdirect Recruit t2 to Increase Sales
Welsh van retailer, Vansdirect, have recruited t2 to
improve the sales conversion ratio of their current £100m turnover. t2 were employed to introduce bespoke training to their sales staff... read more >>
     
  Cardiff & Newport Volkswagen Chose t2
With a stylish new headquarters in Cardiff Bay, Cardiff
& Newport Volkswagens number one priority was to ensure the client experience matches the impressive premises...read more >>
     
  SLC are the First Guests in t2s NEW! IT Suite
The Student Loans Company (SLC) were the first
customers into t2s brand new IT Suite last month. Melrose Hall proved to be the perfect venue for their
3 day exercise...read more >>
     
  t2 Learner Scoops E-Learner Award
For the second time this year t2 e-learner, Ada Horan has been recognised for her learning achievements receiving the award for The UFI E-Learner of the Year...
read more >>
     
  t2 & Companies House Celebrate
Over 30 staff from Companies House attended an
awards ceremony recently to celebrate their
achievements following their successful participation in
training programmes with t2... read more >>
top tips
 Every month some of our experts will be  giving you some great practical tips to  help you, your staff and your organisation  reach its potential.Hopefully you will find them useful - please let us know!
 
  time management
Lisa Greenwood is a Training Consultant and delivers the Team Leader and Management Training modules on our fully funded Management Modern Apprenticeships.

1.Come Clean! – The first step is to admit
that you have a time management issue and identify the areas where you ‘waste time’

2.Organise! – Divide your responsibilities
into sections & write each task under the appropriate heading and dedicate time slots for each responsibility.

3.Prioritise! – Write a list of your most
important tasks each day, and set yourself a goal, when you reach that goal – reward yourself!!

click here for more information regarding our training course.
 
Featured Course  
 
Selling by Telephone -  Selling over the telephone can be a highly efficient and effective sales practice – but only if you are armed with the tools techniques and attitude to make it a success!

Selling by telephone is a highly interactive course designed to enhance your current skills through discussion and practical activities. At just £95 per person, can you really afford to miss out?
learn more>>
  business growth

MarkHickman is an advisor for our business support team. He specialises in advising manufacturing companies.

1. Be clear on what you want the business to achieve THIS year ie turnover growth %, entry into new market, increase profitability

2. Is there a clear list of actions to take you from a to b and do you have a system to track progress

3. Is it clear who is doing what....do they know what is expected and how it fits into the company's objectives... how is their progress on their responsible items measured AND CORRECTED IF FALLING BEHIND!


click here for more information regarding our business support solutions.

  Eye Witness Account
click here to visit the Bray Leino website


Mike Atherton, Tutor of
Bray Leino gives his eye witness account on his first visit to us at t2 business solutions.

“I came to t2 to run a training session for United Utilities. Travelling from Stratford-upon-Avon it was refreshing to have everything ready for us as soon as we arrived. The surroundings are ideal with outdoor seating areas suitable for small group work and relaxing breaks.

“The Yangtze training room and the Zambezi break out room were perfect for us, both in size and layout, and the service that was provided by t2 was very good. The true test to a venue is when tutors ask for something extra, such as additional photocopying – t2 were able to accommodate everything smoothly. Refreshments and lunch were laid out for us, which made the running of the session trouble-free for us.

“Overall, the experience has been brilliant. We will definitely return to t2 and look forward to our next visit here, which happens to be next week.”

Introducing ...The Coach
Elena is a performance coach who works with business owners and senior managers, actively helping them to fulfill their potential by contributing to the growth and success of their business. Elena shares her coaching knowledge and experience in every edition. This months focus is on the fundamentals of a successful business.
Business leaders need a long-term goal. Have one yourself and stick to it !
For your business to thrive you need to have an ultimate goal, a plan of action to achieve it and a set of adequate measurement for success. No matter what stage of development your business is at, it is fundamental to the success of your business that you know what your ultimate aim is, to sell up?! or continue to work for another ten years?!. You need to plan and know your success routes.

Know your customer and always, always put them first
Who is your ideal customer? Who is
going to give you the sort of turnover and profit your business needs to thrive? No matter what the nature of your business is, you need to know what type of client you want to work with.You can then target your sales and marketing efforts towards a small proportion of your customer base to maximise your profits. Once you have gained the customers, provide them with the quality of service they expect. Ask them for and value their opinion,
make them feel part of your business' success and you will have obtained their loyalty.

Grow your people and they will grow your business
Having a committed, loyal and happy workforce will give your business the edge it needs to stand out from the crowd and be the best. Unless they all share your vision and have common objectives there may be a lack of productivity. To be happy and productive your workforce need to know they are being valued. They need to have ownership of their role and understand the consequences of their actions or inactions on the business. By encouraging your staff to develop their potential it will help your team become one ensuring that your leadership, management and workforce achieve success.

On a Personal Level

Lorraine Hobin: Business Support Administrator

Lorraine works in the Marketing department and co-ordinates all the activity of our business support team. She works closely with our Advisors and the Welsh Assembly Government to ensure that our clients are receiving the most appropriate support.

How long have I worked here? - 17months
Responsibilities: Responsible for the administration of t2 General Support for Business contract, which is funded through their partnership with the Welsh Assembly Government. 

Interesting facts:I spent 2 weeks in Malta with 250 ex servicemen to celebrate the 60th Anniversary of the Malt Convoy.

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Golf Competition
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