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April / May 2008   
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> Eye Witness Account
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this months news
 
  t2's success with Welsh flooring company
Peter Evans Flooring Ltd. and t2 business solutions worked together for seven months to create 3 new jobs and increase turnover by £700k ... read more >>
     
     
  High Impact Coaching Course Launches
Executive coaching is becoming a nationwide phenomenon and organisations throughout the country should not miss out on the benefits that accompany it...read more >>
     
     
  Apprenticeships proven to improve Business Performance
Apprenticeships have been proven to considerably improve business performance with new research released to mark the first national Apprenticeship Week...read more >>
     
     
  Directors could risk imprisonment if not prepared for new laws
Directors nationwide are at risk of imprisonment unless they are familiar with the new Corporate Manslaughter Act...read more >>
   
     
Featured Course
Difficult customer can prove to be very expensive in terms of lost    revenue and time wasted.
   
Our Dealing with difficult Customers course will look at day to day pressures of     people being rude, aggressive, impatient or uncooperative. Participants will    learn to :
   
Identify the difference between a difficult situation and a difficult person
Recognise the impact of your own behaviour
Understand how a change in their behaviour can influence the customer
Understand the skills required to maintain a professional image
 
corporate manslaughter tips

David Bentley Miller is a specialst in Health & Saftey and Law training with
10 years experience in the field. David delivers our Health & Safety training and below are a few useful tips regarding our newest training course: Corporate Manslaughter.

1. Risk Assessments & Policies - Ensure that your Risk Assessments and associated policies and procedures are accurate and up to date. Consider outside assistance if you are unsure if you have the time or know-how to keep abreast of it all.

2.
Health & Safety - Ensure that Health & Safety is on the agenda at every board meeting and recorded in the minutes. Remember, the main purpose of the Corporate Manslaughter and Corporate Homicide Act 2007 is to ensure that Health and Safety is taken seriously at board level. This will serve as proof of the fact that Health & Safety is both discussed and taken seriously at board level.This will serve as proof of the fact that Health & Safety is both discussed and taken seriously at board.

3.Training Staff - Train your staff in your safety management procedures and practices. From the Directors right down to the worker who perhaps only does a few hours a week, all should be trained. This will ensure ‘buy-in’ and this in turn will add to the safe working culture of the business. A safer working environment for all will obviously reduce the chances of a workplace fatality.

click here for more information regarding our Health & Safety training courses.

 
 
 
  Eye Witness Account
click here to view the eye witness account by Dave Lewis


Eileen Venables, Training Associate for Quasar, tells us about her first visit to us at Melrose Hall.


“I came to Melrose Hall to hold a training course in the IT suite for Quasar. I travelled from Alsager, near Cheshire, and was staying locally. I found the location very easily and it was well signposted. "

“My first impressions were of a very pleasant venue, with welcoming staff. The staff were very organised and professional – everything was ready for me when I arrived. The facilities were excellent and the staff would always go out of their way for you.
"

The service was excellent, it was very attentive but discreet at the same time, preventing any interruptions. I would definitely return to Melrose Hall again for a training session.

 
On a Personal Level

Neil Clark : Business Development Manager

Neil is the Business Development Manager for t2. He heads the Sales and Marketing teams and oversees all commercial activities.

How long have you worked here? Nearly 5 years

Responsibilities:My responsibilities include overseeing our Sales, Marketing and Commercial activities. I am also currently assisting in the development of t2's other branches throughout the UK.

What you like most about your job?: The variety of activities that t2 are involved in.

Interesting Fact: I live in London so don't spend a huge amount of the time at Melrose Hall.

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Golf Competition
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