|
|
|
 |
customer
service top tips |
|
 |
 |
 |
Anne
Derbyshire is a trainer and GSB Advisor at t2 and specialises
in sales
and customer service training
1.Benchmark
- examine what high performing and customer-satisfying
organisations do (not necessarily in
your own field), compare this to your organisations own
procedures and highlight any appropriate changes needed
to improve
2.Actively seek feedback
- don't presume that if you have no complaints
there isn't a problem. However, feedback isn't always negative,
use it
as an opportunity to find out not only what your doing wrong,
but what you're doing right and what you could be doing
to exceed expectations
3.Be positive - when
dealing with a customer try to use positive, not negative
phrases, swap "Unfortunately there's a problem", for "Let
me look into that for you" or "I'll let you know as soon
as I can" for " I'll call you back within one hour"
click
here for more information regarding our training courses.
|
|
 |
|
|
