the lowdown - September/October Issue

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	\| home \| training \| coaching \| business support \| meeting rooms \|	September/October 2008

		t2 update

		> top tips > Featured Course > Eye Witness Account > Golf Competition > On a Personal Level > t2 blog

this months news

		Training Provider Expands across the bridge Leading training and coaching provider, t2 business solutions, is currently expanding its vocational training services across the bridge into England...read more >>


		Training provider celebrates 10th year as IIP accredited National training provider maintains Investors in People (IIP) accreditation for 10th year running after recent external review....read more >>


		New Client Relationship Manager for t2 business solutions Leading training provider, t2 business solutions, has appointed a Client Relationship Manager after a continuous growth of business over the last 12 months. ... read more >>


		Congratulations to t2's first Edge Winner Congratulaions to Lisa Evans, who is t2’s first ‘Edge’ competition winner and wins an ipod shuffle....read more >>

Featured Course

Selling over the telephone can be a highly efficient and effective sales practice. Using “Phone Coach” equipment, there will be practical phoning sessions to give participants confidence and develop expertise.

Selling by Telephone is a highly practical and interactive course designed to aid participants with the skills needed to sell effectively over the telephone.

The participants will learn how to:

	Prepare, plan and structure an effective telesales strategy

	Identify the key decision makers and influencers within an organisation to improve telesales targeting

	Achieve better results in terms of sales, conversions, quality leads and appointments

	Understand and apply the rules of closing the sale

management performance tips

Chris Hughes is one of t2’s specialists in Management and Team Leading. Chris delivers our Management training and specialises in delivering Institute of Leadership and Management workshops for Modern Apprenticeship candidates. Below are a few useful tips on Managing Performance of your staff.

1. Performance - All performance problems can be traced back to failure. Once the situation has been identified, steps can be taken to understand why the problem occurred. This will give the opportunity to correct the issue and use the experience in future situations.

2.Communication - It is vital to keep high communication standards when managing the performance of staff. Most people need to know how they are doing every day in order to remain motivated and stay on the right track. Communicated necessary information on a regular basis will allow your team to grow together. Only mushrooms grow if kept in the dark!

3.Assistance - Getting the best out of people is not rocket science. It is all about assisting your team to do a great job. Helping others will increase motivation, development and productivity. Taking the time to give someone the assistance once will ensure they do the best job possible in the future, and get it right!

If you’re interested in learning more about Managing Performance, t2 is holding an open course on 30th September

click here for more information regarding our Management training courses.

Eye Witness Account

Julie Richards and Tony Mahoney came to Melrose Hall to hold a variety of training sessions for the Co-Operative Travel. The training, held over four consecutive weeks, was based in the Amazon, Melrose Halls IT suite.

Julie Richards said: “We travelled from Cardiff and Maesycwmmer, so didn’t have too far to come, but the location is very good. Our first impressions of Melrose Hall were very impressive.”

“The facilities were excellent and the staff were just as good. Four weeks is a long time to be training in one location, but we were made to feel very comfortable and the service was always excellent.” added Tony.

“We would definitely return to Melrose Hall again to hold training sessions. It was a great location and look forward to possible future visits.”

On a Personal Level

Sue Edwards : Client Relationship Manager

Sue is the new Client Relationship Manager at t2. She manages the telesales department and oversees sales for commercial training and vocational learning in England.

How long have you worked here? 6 weeks

Responsibilities: My responsibilities include managing the telesales team to organise sales for commercial training, and all work based learning in England. I also assist with the Welsh work based learning by booking appointments and organising sign-ups for our Senior Account Manager.

What you like most about your job?: As I am still quite new I thoroughly enjoy learning about the training industry and the vast range of services t2 has to offer.

Interesting Fact: I swam with a Baskin Shark & dolphins off Grassholme in West Wales about 12 years ago.


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