Business Administration level 2
This qualification is aimed at individuals in a basic administration role such as Administrators and Receptionists with little autonomy within their role.
On completion of the framework the candidate will receive the following qualifications:
> City and Guilds Level 2 Certificate in Business Administration
> OCR Level 2 NVQ in Business Administration
> Business Administration Foundation Modern Apprenticeship
To achieve a full award, candidates must complete six units in total, from two mandatory units and four optional units. At least three optional units must be from optional units group B.
> Carry out your responsibilities at work
> Work within your business environment
> Ensure your own actions reduce risks to health and safety
> Manage customer relations
> Manage diary systems
> Organise business travel and accommodation
> Deal with visitors
> Process customer financial information
> Operate credit control procedures
> Store, retrieve and archive information
> Research and report information
> Organise and support meetings
> Use IT systems
> Use IT to exchange information
> Word processing software
> Spreadsheet software
> Database software
> Presentation software
> Specialist or bespoke software
> Use a telephone system
> Operate office equipment
> Prepare text from notes
> Prepare text from shorthand
> Prepare text from recorded audio instruction
> Produce documents
> Work effectively with other people
Delivery: an assessor will visit the candidate at their workplace at least once a month for a minimum of one hour. In addition to this, they will be set approximately 4 hours worth of work to complete before the next months meeting.
The Technical Certificate at Level 2 consists of 2 units and an online multiple choice test.
> Supporting the business environment
> Work effectively within the business environment
The aim of this unit is to provide candidates with knowledge to competently work as a business administrator within an organisation by following its laid down policies and procedures, meeting organisational requirements and ensuring a good understanding of related legislation and the impact of this on to the work role.
The aim of this unit is to provide candidates with the knowledge to work effectively within an organisation by planning and prioritising their work, effectively communicating using electronic and paper-based systems and by continuously improving themselves and, wherever possible, the organisation.
Delivery: Candidates will be required to complete a comprhensive workbook and paper-based written assignment within their place of work which covers aspects of both units detailed above. Candidates will also be required to complete an online multiple choice test which also covers aspects of both units detailed above. The online test will be held monthly at t2 business solutions' Head Office.
Key Skills are a range of essential skills that are critical to succeed in the workplace today. There are two Key Skill areas (including Communications and Application of Number) which participants complete through a combination of work-based assessments and assignments.
> Application of Number (Level 1)
> Communications (L evel 2)
Delivery: Key Skills will be completed during the assessor visits
The recommended time to complete the Modern Apprenticeship framework is approximately 18 to 24 months. |
