Telesales level 2
This qualification is suitable for those in telesales and customer service roles.
On completion of the framework the candidate will receive the following qualifications:
> City & Guilds Level 2 NVQ in Telesales
> Telesales Foundation Modern Apprenticeship
> Manage and prioritise time for sales activities
> Demonstrate compliance with legal, regulatory and ethical requirements
> Sell products and services over the telephone
> Obtain and analyse sales-related information
> Develop, implement and monitor call plans
> Manage your own personal and professional development in sales
> Sell products and services at trade fairs, exhibitions or conferences
> Undertake sales demonstrations
> Input and access data in your organisation's information systems
> Assist customers to obtain finance for purchases
> Process customer orders and payments
> Monitor the delivery of products
> Generate and follow up sales leads
> Handle objections and close sales
> Ensure health and safety requirements are met in your area of responsibility
Delivery: an assessor will visit the candidate at their workplace at least once a month for a minimum of one hour. In addition to this, they will be set approximately 4 hours worth of work to complete before the next months meeting.
An apprentice must also achieve any one of the following:
> Any Key Skill at Level 2
> A Unit from a NVQ Level 2 or above relevant to the apprentices job role
Key Skills are a range of essential skills that are critical to succeed in the workplace today. There are three Key Skill areas (including Communications and Application of Number) which participants complete through a combination of work-based assessments and assignments.
> Application of Number (Level 1)
> Communications (Level 1)
> Improve own Learning and Performance (Level 1)
Delivery: Key Skills will be completed during the assessor visits
The recommended time to complete the Modern Apprenticeship framework is 18 to 24 months. |
