Age just a number for Welsh Work-Based Students

The Open University in Wales has employed t2 business solutions to create bespoke commercial training for it’s IT and Office Support Service staff.

With a new premises based in the centre of Cardiff, the Open University in Wales (OU in Wales) wanted to complement this with personalised classroom training from t2 business solutions. A Customer Services workshop - to be held at t2 business solutions premises, Melrose Hall – the training has been created to ensure that employees provide incomparable service to all that they come into contact with during the working day.

The course, tailored to the required needs of the OU in Wales, had specific objectives to meet. Firstly, to create a lasting impression as an organisation that delivers first class, top quality service to all its students, tutors and customers. Secondly, to ensure that all students, tutors and visitors are cared for in a professional, friendly and welcoming manner.

After working with the OU in Wales, t2 business solutions put together a plan to create a programme to increase the already successful level of customer service even further. The key topics included; understanding the power of reputation, maintaining and projecting a positive attitude, creating a professional image both face to face and on the telephone, the use of positive language and turning a negative into a positive, and more.

Michele Looker, Assistant Director at the OU in Wales said: “I come from a business background, and think that it’s vital to provide excellent customer service in any situation, especially academic. Our top ranking for student satisfaction in Wales shows how committed we are to constantly improving the service that we offer and I wanted our staff to have a fresh start to accompany our new premises in Cardiff city centre. The new offices represent a really positive development for the OU and are ideally-located in the centre of Cardiff – this is an important time for us.

“We chose t2 business solutions for our training because they offer a package that is tailored to suit our needs. This can be vital to training if you have certain requirements. We look forward to completing our course with t2 and to the possibility of working with the t2 team again in the future.”

Rob Marr, Managing Director of t2 business solutions, said: “At t2, we pride ourselves in providing completely tailored training, which makes a difference to businesses. The Open University in Wales is an ideal example of the benefits of personalised training that caters for all participants’ needs and learning styles.

“Discussions and practical activities are included, and the day finishes with participants writing a personal action plan outlining the specific skills they intend to work on. This is beneficial to organisations as employees are able to set themselves goals to improve performance based on the training they have received.”

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