‘Professional Telephone Selling Skills’ was created to raise awareness about selling, teach basic selling skills and advanced selling techniques. The course was tailored and drew on modules from a combination of t2's current courses including ‘Selling by Telephone’, ‘Professional Selling Skills’ and ‘Effective Telephone Techniques’. Aimed at all telesales professionals employed by Vansdirect, the tailored course ensured all aspects were relevant to the participants. 

The course resulted in outstanding feedback from the Vansdirect employees. Almost 80% of participants deemed the training as excellent, totalling over 95% rating it as very good. 

“Vansdirect is a successful and continually growing company, but an excellent company needs excellent staff, and we wanted to provide the necessary training for our employees. Everything was made relevant to Vansdirect, from the course notes to the practical exercises. We will certainly return to t2 for any future training or coaching.” Added Mr. Newman.

Rob Marr, Managing Director of t2 said: “It is satisfying to see such an excellent outcome from a tailored training course. Vansdirect knew what they wanted, and we created the ideal programme for them. The result of this has been very rewarding, and we look forward to working with Vansdirect again in the future.”