One Day
£950
> Client facing staff
> Client facing Managers / Team Leaders
> Be able to identify who your
customers really are
> Understand why customer care is so important
> Identify ways of meeting and exceeding customer needs and expectations
> Understand quality, assurance and control |
 |
> Customers choice
> What is quality ?
> Total quality management
> The Deming Cycle
> Change and change competencies
> Problem solving and decision making
> dealing with difficult customers
> essentials of customer service |
