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training solutions > customer service training > tailored customer service training > essentials of customer service
 
   


Essentials of Customer Service
 
Organisations that build the strongest relationships with their customers will be the most successful in the long term. New customers are expensive to recruit and can be very promiscuious. This course focuses on the skills required to deliver exceptional customer service. It will allow participants to share best practice and identify a range of techniques that will develop their ability to meet the customer needs and expectations. By delivering exceptional customer service, organisations will make profitable transactions and significantly increase customer referrals.
 

Course Duration
One Day

Course Cost
Tailored Course Cost : £950
Open Course Cost : from £95pp

Participant Profile

> Client facing staff
> Client facing Managers / Team Leaders

Course Benefits

> Recognise and understand how a change    in your behaviour can influence the    customer
> Identify and understand how to manage    the customer's expectations
> Understand your own personal impact
> Recognise and demonstrate the skills    required to deliver exceptional customer    service

Key Topics

> Customer service chains
> The impact of customer service
> The customers choice
> The impact of behaviour
> Merrell & Reid
> Knowledge, skills & attitude
> Creating a positive image
> Improving your image
> The power of reputation

Related Courses

> continuous improvement
> dealing with difficult customers
> effective telephone technique
     
 
t2 office locations: spot Cardiff spot Newport spot Bristol spot Birmingham
 
 
 
 
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