Two Days
£1600
> Newly appointed Managers / Team Leaders
> Prosepective Managers / Team Leaders
> Managers / Team Leaders who are assuming greater responsibilities
> Identify who your customers are and why customer care is important
> Outline how people are affected by change and ways of helping them adapt
> Understand the importance of effective delegation
> Identify what motivates people
> Introduce a range of time management and organisational techniques for use in the workplace |
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> The role of a manager
> Themanagement process
> The manager and the organisation
> Customer's choice
> Managing change
> Effective delegation
> Practical motivations
> The appraisal process
> Giving praise and feedback
> Discipline and grievance
> Employment legalities
> Effective time management
> managing performance
> developing others
> time management
> motivating yourself and others |
