One Day
Tailored Course Cost : £950
Open Course Cost : £155pp
> Sales People who want to increase their telephone success
> Newly appointed sales people
> Sales managers with limited telephone experience
> Prepare, plan and structure an effective telesales strategy
> Identify the key decision makers and influencers within an organisation to improve telesales targeting
> Achieve better results in terms of sales, conversions, quality leads and appointments
> Understand and apply the rules of closing the sale |
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> Communication skills - questioning, listening, affirming, summarising
> How to organise a 'phoning session'
> Preparation of structure for each call
> The ten commandments of phoning (top tips)
> Reaching the decision maker
> Getting through to the decision maker
> What to say and in what order, once prospect is on the line
> Handling rudeness and objections
> How to keep motivated, and how to deal positively with rejections
> Keeping records
> Confirming the sales/appointment in writing
> successful sales presentations
> professional selling skills
> key account management
> sales management |
